Refund policy

Return & Refund Policy

At Tap2Own, we aim to deliver quality products that meet your expectations. Due to the nature of our operations, all sales are considered final, and we do not offer returns or refunds for reasons such as change of mind, incorrect selection, or personal preference.

However, we do stand behind the condition of the items we deliver.

If you receive a product that is damaged or defective, you must contact us within 24 hours of receiving your order. To help us resolve the issue quickly, please provide clear photos or videos showing:

• The damaged item

• The packaging it arrived in

Once your request is reviewed and approved, we will offer a replacement or refund, depending on the situation.

Please note:

• Requests submitted after the 24-hour window will not be eligible

• Items must be in the same condition as received

• We reserve the right to decline claims that do not meet the above conditions

Our goal is to ensure fairness while maintaining efficient service for all customers.

If you have any concerns, feel free to reach out to our support team — we’re here to help.